Getting Unhygienic Food in Train? Call 1800111321

Indian Railways have introduced a Toll Free number 1800111321 for all complaints related to food and catering services on-board the Train.

All Complaints related to quality, Hygiene or Price can be made while traveling by calling this number. This is centralized toll free number for prompt redressal of the passenger grievances related to the catering activities and real time assistance to travelling public.

Under the new Catering Policy, Indian Railways conducts regular inspections of the Food provided in the Trains. An official statistics shows that about 44286 inspections have been carried out in the last one year April 2012 to June 2013. If any irregularity is found positive actions like imposition of fine, warning and termination of contract etc. are taken according to the gravity of offence/irregularity. Passengers’ opinion cards also circulated for feedback and improvement.

Passengers are also advised to check that minimum basic amenities are provided in the coach you are traveling. Coaches for passenger services are provided with a certain level of amenities and fittings, which conform to laid down safety benchmarks. The amenities provided in coaches include:

  1. Cushioned seats/berths, toilet & washbasins facilities etc. in all mainline coaches.
  2. Looking mirrors, snack tables, magazine bags, water bottle holders, coat hooks, small luggage racks, luggage securing arrangements, mobile/laptop charging sockets etc. in reserved coaches (including sleeper class coaches).
  3. Curtains for aisles/windows and dustbins etc. in all AC coaches.
  4. Lights, fans, night lights and emergency lights in all passenger coaches. The Safety Standards in coaches include:
  5. The coach shell structure is of an “Anti-telescopic” design to enhance safety.
  6. Coach furnishing materials conform to stringent fire retardant parameters.
  7. The interior fittings/furnishings of the coaches are with ‘injury-free’ design features.
  8. Emergency Alarm Chain apparatus in all coaches for stopping the train in emergency.
  9. Emergency windows in all coaches for faster exist/evacuation.