Jharkhand CM follows the path of Bihar CM

arjun mundaArjun Munda, the well known Tech-Savvy CM of Jharkhand has started following the path of Bihar CM Nitish Kumar, but in a  very different Avatar. AapkaCM  A program launched by Jharkhand Government would bring CM directly on Twitter and  Facebook.  Anyone can get direct access to  Jharkhand chief minister from  Facebook or Twitter accounts and tell him about  grievances.

Or else, just dial the toll-free number (0657) 3059999 or send an email to info@aapkacm.com and narrate your woes. The chief minister and his secretariat will personally look into the matter.

The Jharkhand chief minister has launched a grievance management system, which in its hi-tech avatar, aims to use information technology for better and transparent governance, enabling people to state their bonafide grievances directly through multiple platforms ‘ phone calls, fax, email, even social network platform Facebook or micro-blogging site Twitter.

If successful, it can put him in the league of chief ministers known for pitching information technology for better governance ‘ e-governance in short ‘ such as Bihar’s Nitish Kumar, Gujarat’s Narendra Modi, Delhi’s Sheila Dikshit or Jammu and Kashmir’s Omar Abdullah.

In fact, it seems Munda has stolen a march over Nitish Kumar in using IT to get across to people. While the Bihar government website has an internal link “Write to CM”, Munda will directly monitor the grievance management system on his PC desktop.

But while Munda takes extra steps on the information superhighway, Nitish is undertaking a series of “janata durbars” and “seva yatras” across Bihar to get in touch with citizens directly.

The mechanism of people reaching out to the chief minister with their grievances has been kept simple. Munda, unlike his Jammu and Kashmir counterpart, will not personally be on Twitter.

The email id info@aapkacm.com will be linked with Facebook and Twitter to enable the computer-savvy to key in their problems, while the phone number 3059999, will, via 30 call centre operators, will prepare a detailed list of complaints for the chief minister.

“The state government will issue advertisements in newspapers tomorrow about the toll-free number and email id,” Munda told newsmen on the sidelights of the launch.

A call centre and aapkacm.com has been installed by Cyber Swift Infotech Pvt Ltd of Calcutta  initially to address complaints related to public distribution system and paddy procurement centres. Each complainant will be sent a referral number through an SMS for future use.

The grievance redress system has the potential to be a landmark for Jharkhand. But, for starters, it will be interesting to see Twitter users, usually yuppie urban youngsters, react to kerosene corruption.

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