Indian Railways plans to adopt Information Technology to revolutionize its customer interface. In coming years, it has decided a number of initiatives to be adopted in this regards. This was revealed by Indian Railways in a Statement. Some of the initiatives that would be taken are –
Proliferation of cash accepting Automatic Ticket Vending Machines.
Ticketing on mobile phones in the unreserved segment.
PNR status update to passengers through system generated SMS.
An update for train running information; Online booking of retiring rooms at all important stations.
Online booking of meals on trains for selected en-route stations.
Introduction of e-forwarding note and electronic transmission of railway receipts for freight customers, which will enable users to carry out freight business with Railways from the comfort of their homes and offices.
Computerization of claims settlement process on Indian Railways.